Privacy Policy (MyEventHQ CRM)
Effective Date: February 18, 2026
Company: MyEventHQ (“MyEventHQ,” “we,” “us,” “our”)
Website / Platform: The MyEventHQ CRM platform, including web and mobile experiences, features, integrations, and related services (the “Platform”).
1) What This Privacy Policy Covers
This Privacy Policy explains how MyEventHQ collects, uses, discloses, and safeguards information when you:
Visit our website or use our Platform;
Create an account, subscribe, or use features such as pipelines, forms, calendars, automation, messaging, payments, or analytics; or
Contact us for support.
2) Information We Collect
We collect information in three main ways: (a) you provide it, (b) we collect it automatically, (c) we receive it from integrations/third parties.
A. Information You Provide
Account data: name, email, phone number, company/organization name, login credentials (stored as hashed/secured), user roles.
Billing data: billing address, subscription details, invoices, and limited payment-related information. (Payment card data is typically processed by a third-party payment processor and not stored by us.)
Customer relationship data (“Customer Data”): contacts, leads, notes, messages, tags, calendars, files, pipeline info, and other content you upload or generate through the Platform.
Support and communications: messages you send to support, chat logs, call recordings (if enabled), and troubleshooting details.
B. Information Collected Automatically
Device and usage data: IP address, browser type, device identifiers, operating system, pages/features used, timestamps, clickstream, referring URLs.
Cookies and similar technologies: cookies, pixels, local storage, and similar tools used for login, preferences, security, and analytics.
C. Information From Third Parties / Integrations
If you connect third-party services (examples: email providers, SMS/voice providers, calendars, payment processors, analytics, or automation tools), we may receive data from them consistent with your settings and authorizations.
3) How We Use Information
We use information to:
Provide, maintain, and improve the Platform;
Create and manage accounts, authentication, and access permissions;
Process subscriptions, billing, taxes (where applicable), and fraud prevention;
Send administrative notices (service updates, account alerts, policy updates);
Provide customer support and troubleshoot issues;
Analyze usage to improve performance, reliability, and features;
Enforce our Terms & Conditions and protect Platform security and integrity.
4) Messaging Features (SMS/MMS/Email/Voice)
If the Platform enables sending SMS/MMS, emails, or voice calls:
You control the recipients, content, timing, and consent collection.
You represent that you have obtained proper permissions/consents required by law (including TCPA, CAN-SPAM, and similar laws).
We may process and transmit message-related data (recipient, sender, timestamps, delivery status, content) to deliver communications at your direction.
5) Legal Bases (Where Applicable)
Depending on where you live, we may rely on:
Contractual necessity (to provide services you requested),
Legitimate interests (security, product improvement),
Consent (marketing cookies, certain communications), and/or
Legal obligations (tax, compliance, valid legal requests).
6) How We Share Information
We do not sell your personal information in the traditional sense. We share information only as needed:
A. Service Providers
We may share information with vendors who help us operate the Platform (hosting, analytics, customer support tools, email delivery, messaging carriers, payment processing). They may access data only to provide services to us and must protect it.
B. Integrations You Enable
If you connect third-party tools, we share data as you instruct through the integration settings.
C. Legal and Safety
We may disclose information to comply with law, respond to lawful requests, protect rights and safety, investigate fraud/security issues, or enforce our Terms.
D. Business Transfers
If we’re involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction (subject to reasonable protections).
7) Data Retention
We retain information for as long as needed to:
Provide the Platform;
Comply with legal obligations;
Resolve disputes; and
Enforce agreements.
You may request deletion of your account, subject to retention requirements and limitations described in the Terms.
8) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9) Your Choices and Rights
Depending on your location, you may have rights to:
Access, correct, or delete certain personal information;
Object to or restrict processing;
Export data (data portability);
Opt out of marketing emails (unsubscribe link);
Manage cookies through browser settings.
10) Cookies & Analytics
We use cookies for authentication, preferences, security, and analytics. You can control cookies through browser settings. Some Platform features may not function properly if cookies are disabled.
11) Children’s Privacy
The Platform is not intended for individuals under 18. We do not knowingly collect personal information from minors.
12) International Data Transfers
If you access the Platform from outside the United States, your information may be transferred to and processed in the United States or other locations where our providers operate.
13) Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted with a revised Effective Date. Continued use of the Platform means you accept the updated policy.
14) Contact Us
MyEventHQ – Privacy
Email: [email protected]
Support: [email protected]
(Replace with your official contact emails/address.)
Terms & Conditions (MyEventHQ CRM)
Effective Date: February 18, 2026
These Terms & Conditions (“Terms”) are a legal agreement between you and MyEventHQ (“MyEventHQ,” “we,” “us,” “our”) governing your access to and use of the MyEventHQ CRM Platform (the “Platform”) and related services (the “Services”).
By using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1) Eligibility
You must be at least 18 years old and able to form a binding contract to use the Platform.
2) Accounts, Access, and Responsibilities
You’re responsible for maintaining the confidentiality of your login credentials.
You’re responsible for all activity under your account, including actions by your employees, contractors, and sub-users you authorize.
You agree to provide accurate account and billing information and keep it updated.
3) Subscription Services, Changes, and Availability
Services may be offered as subscriptions and/or add-ons.
We may update, change, suspend, or discontinue features at any time.
We do not guarantee that any feature will remain available indefinitely.
4) Acceptable Use
You agree not to:
Use the Platform in violation of law or regulation;
Send malware, attempt unauthorized access, scrape or reverse engineer the Platform;
Interfere with the Platform’s operation or security;
Use the Platform to exploit, harm, or threaten others;
Impersonate others or misrepresent your affiliation.
We may suspend or terminate accounts for violations.
5) Customer Data and Your Content
You own your Customer Data and content you upload (“Your Data”).
You grant MyEventHQ a limited license to host, process, transmit, and display Your Data only to provide and improve the Services, maintain security, and comply with legal obligations.
You represent you have all rights and permissions to upload and use Your Data.
6) Messaging, Calls, and Compliance (SMS/MMS/Email/Voice)
If you use messaging or voice features:
You are solely responsible for legal compliance (including TCPA, CAN-SPAM, carrier rules, and local laws).
You confirm recipients have given valid consent where required.
You are the sender/initiator of communications; MyEventHQ is a technology platform provider facilitating delivery at your direction.
We may suspend messaging privileges if we detect suspected abuse, spam, fraud, or carrier compliance risks.
7) Third-Party Services and Integrations
The Platform may integrate with third-party services. MyEventHQ is not responsible for third-party products, outages, policies, or data handling by those providers. Your use of third-party services is subject to their terms.
8) Fees, Billing, and Taxes
You agree to pay all applicable subscription fees and add-on fees.
Fees are charged in advance per billing cycle unless stated otherwise.
You are responsible for any taxes, duties, or government assessments associated with your use.
Late or failed payments may result in suspension or termination.
9) Refund Policy
Unless required by law or stated in writing by MyEventHQ:
Fees are non-refundable, including for partially used billing periods.
If we issue a refund in one instance, it does not obligate us to do so in others.
(If you want, I can tailor this section to match your exact policy: trial periods, setup fees, annual discounts, etc.)
10) Data Retention and Account Deletion
We may delete or deactivate accounts that are unpaid, inactive, or in violation of these Terms.
Data retention timelines may vary based on plan, legal requirements, and system limitations.
You are responsible for exporting/maintaining backups of critical data.
11) Intellectual Property
The Platform (software, design, branding, trademarks, and underlying technology) is owned by MyEventHQ and protected by IP laws.
You receive a limited, non-exclusive, non-transferable license to use the Platform during your subscription, subject to these Terms.
12) Confidentiality
If you receive non-public information about MyEventHQ, you agree to keep it confidential. We similarly treat your non-public Customer Data as confidential, subject to our Privacy Policy and legal requirements.
13) Disclaimer of Warranties
THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant uninterrupted, error-free, or secure operation.
14) Limitation of Liability
To the maximum extent permitted by law:
MyEventHQ will not be liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability for claims relating to the Services will not exceed the amounts you paid to MyEventHQ in the three (3) months preceding the event giving rise to the claim.
15) Indemnification
You agree to defend, indemnify, and hold harmless MyEventHQ from claims, losses, liabilities, and expenses arising from:
Your use of the Platform;
Your communications (SMS/email/voice) and consent practices;
Your Data and content;
Your violation of law or these Terms.
16) Termination
We may suspend or terminate your access at any time for:
Non-payment;
Suspected fraud, abuse, or security threats;
Material breach of these Terms.
Upon termination, your right to use the Platform ends immediately.
17) Governing Law and Dispute Resolution
Governing Law: The laws of the State of Alabama, without regard to conflict-of-law rules.
Dispute Resolution: The parties agree to attempt good-faith informal resolution first. If unresolved, disputes will be brought in the state or federal courts located in Jefferson County, Alabama, unless otherwise required by law.
(If you prefer arbitration + class action waiver like the example, tell me and I’ll swap this section accordingly.)
18) Changes to These Terms
We may update these Terms from time to time. Updates become effective when posted. Continued use of the Platform after changes means you accept the revised Terms.
19) Contact
MyEventHQ – Legal / Terms
Email: mail.myeventhg.app